King Billy Casino Canada – Privacy Policy

Last updated: November 2025

This Privacy Policy explains how King Billy Casino (“King Billy”, “Casino”, “we”, “us”, or “our”) collects, uses, discloses, and protects the personal information of players and visitors from Canada who access our
online casino and real-money gambling services, including slots, table games, live casino and other betting-related products (collectively, the “Services”).

By registering an account, playing real-money casino games, making deposits or withdrawals, or otherwise using King Billy Casino from Canada, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described here, in accordance with applicable privacy and gambling laws.

Important: Online gambling should always remain a form of entertainment. If you believe your play at King Billy Casino is no longer fun, please visit our Responsible Gaming section and seek help from recognized support organizations.

1. Who We Are and Scope of This Policy

King Billy Casino is an international online casino brand operated by a licensed remote gambling company. Our platform offers Canadian players thousands of online slots, jackpot games, table games, live dealer titles and other casino products from leading software providers.

This Privacy Policy applies to:

All Canadian residents who visit our website, mobile site or casino app;
Players who create a King Billy Casino account and use our real-money Services;
Any interaction with our customer support, marketing communications, or affiliate and loyalty programs.

This Policy works together with our Terms and Conditions, Bonus Terms, Cookie Policy and Responsible Gaming information.

2. Legal Framework & Data Protection Principles

We process personal information of users in Canada in line with generally accepted data protection principles, including those found in:

Canada’s federal privacy law for the private sector (such as the Personal Information Protection and Electronic Documents Act (PIPEDA));
Relevant provincial privacy laws that may apply depending on your province of residence;
Applicable international data protection rules in the jurisdictions where our gambling license is held and our servers are located.

We follow the core principles of accountability, transparency, identifying purposes, limiting collection, limiting use and retention, accuracy, safeguards, openness, individual access and challenging compliance.

3. What Personal Data We Collect

To provide fully regulated online casino services and to comply with anti-fraud and anti–money laundering requirements, King Billy Casino must collect and process specific categories of data. We obtain information directly from you, automatically from your devices, and from trusted third parties (for example, payment providers and KYC/AML service providers).

3.1. Registration & Account Data

Full name, date of birth and gender;
Residential address and country of residence (including Canadian province/territory);
Account login credentials (username, encrypted password);
Preferred language, currency (including CAD), time zone and communication preferences.

3.2. Identity Verification (KYC) & Compliance Data

Government-issued identification documents (e.g. passport, ID card, driver’s licence);
Proof of address (utility bill, bank statement, tax notice);
Payment method ownership proofs (e.g. screenshots, payment slips);
Sanctions checks, politically exposed person (PEP) status, fraud and AML screening results where required by law.

3.3. Gaming, Betting & Transaction Data

Casino game activity (slots, table games, live casino, jackpots, crash games and other products);
Bet sizes, wins/losses, bonus usage, wagering progress and loyalty status;
Deposit and withdrawal history, including payment methods used and transaction identifiers;
Bonus codes, cashback and free spins participation, tournament results, leaderboard positions.

3.4. Technical, Device & Usage Data

IP address, approximate geolocation, device type, operating system and browser information;
Device identifiers, mobile app identifiers and session IDs;
Log files, pages visited, clicks, time spent in the lobby, game load errors and performance data;
Information collected via cookies, pixels, SDKs and similar technologies (see “Cookies & Tracking Technologies”).

3.5. Support, Communication & Marketing Data

Correspondence via live chat, email or contact forms with our support team;
Recordings or transcripts of chats where legally permitted;
Marketing consents and opt-out preferences for casino bonuses, free spins and sports-style promotions;
Survey responses, feedback and reviews related to King Billy Casino Canada.

4. How & Why We Use Your Data

We only use your personal information for specific, legitimate purposes related to the operation of our online casino and the protection of our players and business. The main purposes include:

Account creation & management: to register you as a player, verify your age and identity, and manage your King Billy Casino account;
Providing casino services: to allow you to deposit, play online slots, table games and live casino, and withdraw winnings;
Compliance with law: to meet anti–money laundering, counter-terrorist financing, responsible gaming, tax and other regulatory obligations;
Fraud prevention & risk management: to monitor suspicious transactions, bonus abuse, multi-accounting, chargebacks and other misuse of our Services;
Payment processing: to process deposits and withdrawals via cards, e-wallets, bank transfers and other payment methods available to Canadian players;
Customer support: to respond to your questions, investigate complaints and resolve technical or payment issues;
Personalization & analytics: to understand how Canadian players use our casino, optimize the lobby, recommend games and improve site performance;
Marketing (where permitted): to send you tailored offers, casino bonuses, reload deals and free spins campaigns in line with your preferences;
Security & integrity: to protect our platform against hacking, abuse, collusion and other security threats;
Legal claims: to establish, exercise or defend legal claims in case of disputes with players, partners, authorities or third parties.

5. Cookies & Tracking Technologies

Like most online casinos and betting sites, King Billy Casino uses cookies, web beacons, SDKs and similar technologies to deliver a smooth, secure and personalized experience.

Strictly necessary cookies: required to log in, process payments and provide core casino features. These cannot be disabled in our systems;
Functional cookies: remember your language, currency and other preferences;
Performance & analytics cookies: help us understand how players navigate the site and interact with games, so we can improve our casino lobby and content;
Marketing cookies: used to show relevant promotions, retarget former visitors and measure the effectiveness of our campaigns.

You can manage your cookie preferences via your browser settings or our on-site cookie banner. If you disable certain cookies, some features or games may not function properly.

6. Lawful Bases for Processing

Depending on the context, we rely on one or more of the following legal bases to process personal information:

Performance of a contract: to provide you with King Billy Casino Services once you open an account and accept our Terms and Conditions;
Legal obligations: to comply with anti–money laundering laws, gambling regulations, data retention rules and responsible gaming requirements;
Legitimate interests: to maintain platform security, prevent fraud, improve our casino offering, and protect our business and players;
Consent: for certain marketing activities, cookies and optional data uses where required by law.

Where we rely on your consent (for example, for promotional emails about casino bonuses and free spins), you can withdraw it at any time using the unsubscribe link or your account settings.

We do not sell your personal information to third parties. However, we may share data with the following categories of recipients when necessary:

Group companies & affiliated entities involved in operating the King Billy Casino brand and providing support services;
Game providers that supply slots, table games and live dealer titles, to enable game sessions and fairness checks;
Payment providers & banks processing deposits, withdrawals and refunds;
KYC/AML service providers helping us verify identity, perform sanctions and fraud checks;
IT, hosting & security partners that maintain our servers, security systems and communications tools;
Marketing & analytics partners assisting with campaign delivery, retargeting and performance measurement;
Regulators, law enforcement & competent authorities when required by gambling or financial regulations or to defend our legal rights;
Professional advisors such as lawyers, auditors and consultants under confidentiality obligations.

Whenever we share data, we limit it to what is strictly needed for the relevant purpose and require recipients to protect it using appropriate safeguards.

8. International Data Transfers

Because King Billy Casino operates internationally, your personal information may be stored and processed outside Canada, including in the country where our gambling license is issued and where our servers and service providers are located.

We take steps to ensure that any cross-border transfer of personal information is subject to appropriate protections, such as contractual safeguards and industry-standard security controls.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Operating your King Billy Casino account and providing Services;
Complying with legal obligations (for example, anti–money laundering record-keeping requirements);
Resolving disputes and enforcing our agreements;
Maintaining business and financial records as required by applicable law.

In many cases, gambling and AML regulations require us to keep certain transaction and identification data for a minimum number of years after account closure or your last real-money transaction. When data is no longer needed, we securely delete it or anonymize it for statistical and analytical purposes.

10. Security Measures

We apply technical and organizational security measures designed to protect your personal information against unauthorized access, loss, misuse or alteration, including:

Use of encryption and secure protocols (such as HTTPS) for data transmission;
Strict access controls and role-based permissions for staff;
Firewalls, intrusion detection systems and anti-fraud tools;
Secure data centers and backup procedures;
Internal policies and staff training on data protection and responsible handling of player information.

While no online platform can guarantee absolute security, King Billy Casino continuously reviews and enhances its protection measures to keep your data as safe as reasonably possible.

11. Marketing Communications, Bonuses & Offers

With your consent where required, we may send you marketing communications about:

Welcome packages, reload bonuses, cashback and VIP rewards;
Free spins on popular online slots for Canadian players;
Special campaigns, tournaments and limited-time casino promotions;
New game launches and personalized recommendations based on your preferences.

You can manage or withdraw your consent to such communications at any time by:

Clicking the “unsubscribe” link in our marketing emails; and/or
Adjusting your communication preferences in your King Billy Casino account settings; and/or
Contacting our support team and requesting to be removed from promotional lists.

Even if you opt out of marketing, we may still send you important non-promotional messages, such as account notifications, transaction confirmations and mandatory legal updates.

12. Responsible Gaming & Profiling

King Billy Casino is committed to responsible gambling. We may use certain data (for example, deposit patterns, session length, failed deposits and self-exclusion history) to:

Identify potential signs of problem gambling;
Offer tools like deposit limits, loss limits, cool-off periods and self-exclusion;
Limit or block access to our Services where necessary for your protection and to comply with regulations;
Refrain from sending certain types of promotional materials to vulnerable players.

Any automated decision-making or profiling related to responsible gaming is either required by law or used to protect both the Casino and the player. You may contact us for more information about such processes.

13. Your Privacy Rights as a Canadian Player

Subject to applicable law, you may have the following rights in relation to your personal information:

Access: to request confirmation whether we hold personal information about you and obtain a copy of such data;
Correction: to request that inaccurate or incomplete information be corrected;
Deletion: to ask us to delete certain personal data, where allowed by gambling and AML regulations;
Restriction: to request that we limit the processing of your personal information in specific situations;
Portability: to request a copy of certain data in a structured, commonly used and machine-readable format where technically feasible;
Consent withdrawal: to withdraw your consent for marketing or other processing based on consent;
Complaint: to lodge a complaint with a relevant privacy regulator if you believe your rights have been infringed.

To exercise these rights, please contact us using the details in the “Contact Us” section below. We may ask you to verify your identity before responding to your request.

14. Minors & Prohibition on Underage Gambling

King Billy Casino strictly prohibits underage gambling. Our Services are intended only for individuals who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher.

We perform age verification checks and may request proof of identity. If we discover that a minor has created an account or provided personal information, we will:

Immediately close the account;
Void bets and transactions where required by law;
Delete or anonymize the personal information as soon as practically possible, subject to legal obligations.

15. Third-Party Websites & External Links

Our website may contain links to third-party sites, such as game providers, affiliates, comparison portals or payment partners. These websites have their own privacy policies and data practices, which may differ from ours.

King Billy Casino is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before submitting any personal information or engaging in gambling services on external sites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in Canadian or international privacy or gambling laws;
New features, products or Services added to King Billy Casino;
Updates to our technical or organizational security measures.

When we make material changes, we will take appropriate steps to inform you, such as updating the “Last updated” date, posting a notice on the website, or sending a direct communication. Your continued use of the Services after such updates constitutes your acceptance of the revised Policy.

17. Contact Us – Privacy & Data Protection

If you have any questions about this Privacy Policy, your personal information, or your rights as a player in Canada, you can contact us at:

Email (support): support@kingbillycasino.com
Subject line: “Privacy request – King Billy Casino Canada”

For security reasons, we may ask you to verify your identity before processing privacy-related requests. We aim to respond within a reasonable time frame, in line with applicable laws and regulatory guidance.

Note: This Privacy Policy is intended to provide transparent information to players and should be read together with applicable laws. For formal legal advice about compliance with Canadian privacy regulations, please consult an independent legal professional.